Certified Customer Success Manager (CCSM) Level 4
Issued by
SuccessCOACHING
Earners of the Level 4 Certified Customer Success Manager (CCSM) badge have learned the key practices top CSMs use to drive expansion and renewals. With the completion of their CCSM Level 4 training, badge earners understand how to apply them to resolve the real, everyday challenges Customer Success professionals face as they work with their customers to achieve success.
- Type Certification
- Level Advanced
- Time Hours
- Cost Paid
Skills
- Advanced Excel
- Advanced Spreadsheet Modeling
- Advanced Time Management
- Aligning Operation To Meet Expectations Of The Customer
- Business Negotiation
- Business Storytelling
- Complaints And Dispute Resolution
- Customer Care And Retention
- Effective Business Communication
- Facilitating Effective Meetings
- NPS
- Relationship Selling
- Voice Of The Customer (VoC)
Earning Criteria
-
Pass the Certified Customer Success Manager (CCSM) Level 4 Certification Examination