Certified Customer Success Manager (CCSM) Level 5
Issued by
SuccessCOACHING
Earners of the Level 5 Certified Customer Success Manager (CCSM) badge have learned the key practices top CSMs use to deliver better outcomes for their customers. With the completion of their CCSM Level 5 training, they have expanded their capabilities and are poised to evolve their Customer Success practices and further their CSM career.
- Type Certification
- Level Intermediate
- Time Hours
- Cost Paid
Skills
- Active Listening
- Churn Retention
- Customer Advocacy
- Customer Centric Thinking
- Customer Education
- Customer Engagement
- Customer Experience
- Customer Feedback
- Customer Retention
- Customer Success
- Empathy-based Problem Solving
- Influence And Collaboration
- Negotation
- Organizational Alignment
- Presentation And Communication Skills
- Presentation Building
- Relationship Building
- Relationship Management
- Stakeholder And Communication Management
- Teamwork
Earning Criteria
-
Pass the Certified Customer Success Manager (CCSM) Level 5 Certification Examination