IT Support Professional - Desktop Support
Issued by
SUNY Rockland
Topics included installation, repair, configuration, maintenance and management of computer hardware, operating systems, and software in home and corporate environments, along with an introduction to networking and security.Courses include one attempt at the TestOut® Client Pro and TestOut PC Pro® performance-based certification exams.
- Type Certification
- Level Intermediate
- Time Months
- Cost Paid
Skills
Standards
Building upon the skills learned in IT Support Professional-Desktop Support, courses include network device installation, configuration and management, network protocols, cabling, wired/wireless networks, firewalls, device and physical security, security policies, network and host defense, disaster and recovery planning and vulnerability assessment
The TestOut Client Pro certification exam measures an examinee's ability to complete tasks related to the following topics: Configuration. Management. Networking.
The TestOut PC Pro Certification exam measures an examinee's ability to install, repair, configure, secure, and manage the following systems and devices: Computer Operating Systems, PC Hardware, PC Software, Basic Networking Devices and Printers, Mobile Devices