Hospitality Microcredential

Issued by Jefferson Community College

The Hospitality microcredential will provide those looking to start their career with the background to work in a customer-focused industry, while learning necessary skills such as basic hospitality, customer service, sanitation & safety, & beverage management. Students will earn 10 college credits that may later be transferred to one of Jefferson's certificate or degree programs. These courses are a perfect fit for JCC's Hospitality & Tourism AAS & Applied Business Studies AOS degree programs.

Type Learning
Level Foundational

Skills

Earning Criteria

HOS 101, Intro to Hospitality - 3 credits. This course provides a basic understanding of the lodging, foodservice, travel and tourism industry by tracing industry growth and development, reviewing the organization of business operations, and by focusing on industry opportunities and future trends.
HRM 274, Bartending Management - 3 credits. This course presents a systematic approach to bartending procedures by detailing the flow of beverage business through a bar beginning with mixology and ending with cash settlement. The principal objective of this course is to teach students how to master the art of bartending. Students will be trained to prepare the wide variety of drinks on the market today.
CUL 130, Sanitation and Safety - 1 credit. The course examines the proper sanitation and safety methods in the food service industry. Emphasis will be placed on problems, procedures, techniques, and practices in sanitation and safety. This course includes the exam for a sanitation certificate, accredited by the American National Standards Institute (ANSI) -Conference for Food Protection (CFP).
BUS 230, Customer Service - 3 credits. This course provides students with an overview of basic concepts & current trends in the customer service industry. Emphasis placed on developing an organizational customer service philosophy as well as consistency & quality in customer service delivery. Special areas of study include problem solving, development of a customer service strategy, creation of customer service systems, handling challenging customers, customer retention & measuring satisfaction.