Conflict Communication

Issued by Swiss Armed Forces

Wherever people work together, conflicts are inevitable. Workplace tensions or even bullying can damage the working atmosphere and morale, and often have a negative impact on health. Dismissals can also be stressful. As a manager, you are expected to be aware of conflict situations and be able to intervene in a way that benefits everyone involved. You will learn and practice how to conduct difficult discussions with employees and how to help resolve conflicts in groups.

Type Learning
Level Foundational
Time Days
Cost Paid

Additional Details

Skills

Earning Criteria

The participants completed the 4-days course in "Conflict Communication" at LCC (Leadership and communication training command).
The participants know paraverbal and non-verbal methods for de-escalation in difficult conflict situations.
Participants will be able to perceive and analyse conflicts, describe their course and assess possibilities for intervention.
The participants are prepared to perceive conflict phenomena in a comprehensive way and to contribute to the solution with their skills and values.