Earning Criteria

• This individual has successfully completed a classroom assessment proving their knowledge of the following:
• Technical foundations including systems development lifecycle stages, data management and analysis, use of visualisation tools, safety and security.
• Principles, methods and tools for seamlessly integrating interdependent services from internal and external providers into end-to-end services to meet business requirements and offer effective customer and application support.
• Processes for managing the lifecycle of incidents to ensure normal service operation is restored as quickly as possible, with effective communication between stakeholders to limit impact.
• Principles and components of operating systems that aim to ensure safe and secure operations, including methods for Identity and Access Management (IAM) and automation of routine system administration tasks.
• Monitoring and maintaining the secure operation of a system through backups, log management and implementation of measures to prevent risks associated with typical (physical) system vulnerabilities.
• Infrastructure planning and configuration, including capacity management, storage and file systems, virtualisation and cloud-based services.
• Monitoring and improving network services including access control.
• Business understanding including the application of technology to deliver business value, risk management, and regulation and compliance.
• Project management processes and tools, including planning, delivery, evaluation and the management of, quality, stakeholder communications and risk.
• Professional skills including client communications, teamwork, self-direction and personal performance improvement.