Customer Experience Management

Issued by The Chartered Institute of Marketing

This recognises that the badge holder has attended the CIM Customer Experience Management course. This advanced course covered how to create and develop a customer experience strategy and align it with business strategy. Looking at Customer Journey Management, customer experience measurement and how to create and sustain a customer centric culture.

Additional Details

Skills

Customer centric culture
Customer experience (CX) strategy
Customer experience measurement
Customer Journey Management

Earning Criteria

Attended

Standards

CIM Training Courses

CIM’s globally recognised training courses cover all professional marketing disciplines, providing attendees with the skills and confidence to improve their organisation's performance and develop career opportunities.