2023 GBS Digital World Class® Performance

2023 GBS Digital World Class® Performance

Issued by The Hackett Group

Awarded in recognition of achieving GBS Digital World Class® performance from The Hackett Group 2023 GBS performance study. Digital World Class performance focuses on both business value (strategic enablement, quality, customer service and digital business enablement) and operational excellence (function cost, improvement year-over-year, and business process automation).

Skills

Earning Criteria

  • Digital World Class® performance is determined based on GBS performance study responses. This study is a self-reported assessment by GBS leaders and functional executives who use a GBS or shared services model and wish to understand how they compare to peer and top-performing organizations.
  • Participating in the study allows The Hackett Group to glean important research data along with providing members with a personalized comparison of performance levels to peer and Digital World Class along with key success factors and study based insights.