Certificate in Hotel Operations
Issued by
The International School of Hospitality
The Hotel Operations certificate program provides badge owners with a general competency in front of the house operations as well as back of the house. Badge owners will learn about both the front desk and housekeeping through lectures and discussions taught by industry and academic professionals.
- Type Learning
- Level Foundational
- Time Weeks
- Cost Paid
Skills
Earning Criteria
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COMPETENCIES: Badge owners demonstrates fundamental competence in the following skill areas: lodging operations and terminology; job titles and duties; principles of supervision; coaching, counseling, and disciplining; communication channels; organizational structure; reservations, rate variance and occupancy; revenue management; quality guest service; front desk functions; and housekeeping operations
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COURSEWORK: Badge owner completed a project where they create a comprehensive training document that covers front office and housekeeping operations.
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ABOUT TISOH: The International School of Hospitality, accredited by ACCET, licensed by the NV Commission on Postsecondary Education, and SEVIS approved, is dedicated to training individuals for careers in hospitality-related industries. The school’s condensed, career-specific courses are suitable for new entrants to the industry as well as for established veterans to hone their skills.
Standards
Badge owners will learn how the front office interacts with other departments, strategies front desk personnel can use to help keep the hotel profitable, and how e-commerce and social networking affect front office operations.
Housekeeping is critical to the success of today's hospitality operations. Badge owners will learn what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.