Customer Dynamics in the Digital World

Issued by The Ivey Academy at Ivey Business School

The recipient of this badge has successfully completed the Customer Dynamics in the Digital World workshop. Crafted for leaders seeking to navigate the complexities of digitally-driven business environments, this interactive learning experience empowers participants to leverage data and technology in measuring, understanding, and influencing customer experiences.

Type Learning
Level Foundational

Additional Details

Skills

Big Data
Consumer Behaviour
Customer Value Maximization
Decision Making
Measuring ROI

Earning Criteria

Complete the online Customer Dynamics in the Digital World workshop, including live virtual and self-paced learning.
Topics include: Understanding How Technology Enables Engagement; Using Data for Decision-Making and Applying Consumer Insights