The Direct Service Worker builds trust and relationships with the people they support, co-workers, and others through respectful and clear verbal, nonverbal, and written communication. Actively listens and responds to the person supported and his/her family members. The earner demonstrates professionalism (e.g., keeps confidential information); supports the person to communicate their needs and wants; participates in the person's support team and empowers the person supported to do so as well.

• Type Validation
• Level Intermediate