An official Tracelink Technical Support Engineer is a Tracelink employee who has completed all training included in the IRT to Tier 1 Engineer Advancement Program for Technical Support Engineers. They are knowledgeable about processes, tools, KCS information, compliance solutions, and backend functions. The Badge Holder understands Tracelink Serialization and customer compliance needs and has shown that they are skilled in handling customer production issues and customer communication.

• Type Experience