Microsoft Dynamics 365 for Customer Service
Issued by
Technology and Training Solutions (TTS)
The earner of this badge has detailed hands-on experience in the Service features and components of Microsoft Dynamics 365. The earner has an in-depth understanding of Dynamics 365’s Service Case Management Process. This badge also conveys capability in the Customer Service Hub and Service Analysis features of Dynamics 365, namely Service Reports, Service Goals, Service Charts, Service Dashboards and the Customer Service Insights and Artificial Intelligence features.
- Type Learning
- Level Intermediate
- Time Days
- Cost Paid
Skills
- Author Knowledge Base Articles
- Business Rules Configuration
- Case Assignment And Routing
- Case Management
- Charts And Dashboards
- Complete A Case Resolution Process
- Customer Service Artificial Intelligence
- Customer Service Insights
- Dynamics 365 Customer Engagement
- Dynamics 365 Customer Service
- Dynamics 365 Customer Service Hub
- Knowledge Base Management
- Queue Management
- Service Goals And Metrics
- Service Level Agreements And Entitlements
- Service Reports