Earning Criteria

• This individual has completed a course which meets the requirements of an occupational qualification standard.
• This individual has on the job experience handle arrivals and departures, guest's luggage, check-in/check-out clients in line with company standards and local legislation ensuring high levels of customer service. They have successfully executed customers' reservations in accordance to their schedules and needs by phone, electronically or in person.
• This individual has on the job experience execute a booking of a place according to client's requirement in advance and issue all appropriate documents. They have successfully executed end of day accounts to ensure that business transactions from the current day have been correctly processed.
• This individual has on the job experience build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service. They have successfully introducing the establishment and selling products and services, providing local tourist information and organising transport.
• This individual has on the job experience evaluate cleanliness of areas in order to make sure that they are clean and presentable for customers. They have successfully maintenance of their workstation, cleaning guest rooms, cleaning common rooms, ordering and receiving stock.
• This individual has on the job experience instruct the reception staff in order to make sure the staff can execute their tasks adequately, efficiently and according to guidelines. They have successfully instructing new employees and organising the work of the team.