Earning Criteria

• Understand the scope of the elicitation effort.
• Select appropriate elicitation techniques for the stakeholders.
• Prepare supporting materials (diagrams, visuals etc.) to convey information: Activity Diagrams, Process Flows, Conceptual Diagrams, Use Cases
• Prepare stakeholders in advance of elicitation sessions to ensure activities run smoothly and everyone works toward a common goal using methods such as: gaining agreement for required stakeholder commitments, monitoring stakeholder engagement and collaboration, demonstrating collaborative relationships with key stakeholders.
• Organize activities and manage time efficiently to consistently adhere to commitments and changing priorities.
• Use common elicitation techniques (Brainstorming, Document Analysis, Interviewing, Stakeholder Analysis)
• Be able to lead stakeholders for a certain purpose.
• Adapt verbal and non-verbal communication style to the needs of the situation and the individual.
• Use active listening and discovery skills to understand “real” issues/needs and build rapport.
• Use facilitation skills to encourage participation from all attendees.
• Influence others to drive action.
• Put all the pieces together to elicit information relevant to the change.