- Type Experience
- Level Foundational
- Time Months
- Cost Free
Service Level Ownership - Application Support
Issued by
Insurance Solutions
Service Level Owners (SLO) at the Application Support level possess the required knowledge to handle Incidents, Problems, P1/P2 War Rooms along with Changes or any high priority Incidents that are assigned to their team. The Application Support SLO understands the basics of what it means to be an SLO for Insurance Solutions.
- Type Experience
- Level Foundational
- Time Months
- Cost Free
Skills
- Change Management
- Incident Management
- Information Technology Operations
- ITIL
- Operational Excellence
- Problem Management
- Service Level
- Technical Support
Earning Criteria
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Your supervisor has designated you as the SLO candidate for the application they are charged to support.
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Enroll and complete the 'ITSM Service Level Owner (SLO) Training: Impact Communicator' training in Learn Source, and pass all quizzes/exams. To begin: Search for SLO courses using code: 381293. Expand the list and select this course.
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Enroll and complete the 'ITSM Training: Operational Excellence' training in Learn Source, and pass all quizzes/exams. To begin: Search for SLO courses using code: 381293. Expand the list and select this course.
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Enroll and complete the 'ITSM Training: SLO Incident Management' training in Learn Source, and pass all quizzes/exams. To begin: Search for SLO courses using code: 381293. Expand the list and select this course.
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Enroll and complete the 'ITSM Training: SLO Change Management' training in Learn Source, and pass all quizzes/exams. To begin: Search for SLO courses using code: 381293. Expand the list and select this course.
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Enroll and complete the 'ITSM Training: SLO Problem Management' training in Learn Source, and pass all quizzes/exams. To begin: Search for SLO courses using code: 381293. Expand the list and select this course.
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Enroll and complete the 'ITSM Training: TCC High Priority Incident Management' training in Learn Source, and pass all quizzes/exams. To begin: Search for SLO courses using code: 381293. Expand the list and select this course.
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Enroll and complete the 'ITSM Training: SLO Roles & Responsibilities' training in Learn Source, and pass all quizzes/exams. To begin: Search for SLO courses using code: 381293. Expand the list and select this course.