Navigating Challenging Conversations at Work

Issued by University of Central Oklahoma

The Navigating Challenging Conversations at Work badge recognizes the earner’s proficiency in exploring and developing effective communication and conflict resolution skills. People who have earned this badge have explored the roots of workplace conflict, examined the art of active listening and non-verbal communication, and practiced strategies to foster a positive and productive work environment.

Type Learning
Level Intermediate
Time Days
Cost Paid

Skills

Active Listening
Communication
Conflict Resolution
Dialogue
Feedback
Listening Skills
Non-Verbal Communication

Earning Criteria

Compare and contrast types of conflict at work.
Explain common conflict resolution processes.
Use active listening techniques to resolve conflict at work.
Apply effective non-verbal communication techniques.
Craft messages and feedback that encourage dialogue and resolution.
Analyze sources of conflict and resolution approaches in the workplace.