The badge earner has demonstrated knowledge, strategies, and best practices for managing customer interactions and services, in remote settings and during stressful times. They learned best practices for spoken and written communications, supervision, one-on-ones, and check-ins among remote staff and how to offer flexibility while also clarifying expectations, build community, and reduce loneliness. 9 hours, 0.9 CEUs

• Type Learning
• Level Foundational
• Time Hours
• Cost Paid