Future-focused Banking – Mastering Sustainability for Customer Value

Issued by AGSM@UNSW Business School

This program built bankers' confidence to engage customers transitioning to sustainable businesses. Participants learned from best-practice case studies and practiced navigating decarbonisation strategies for higher-emitting industries. These skills enabled bankers to discuss concepts, regulatory changes, and transition value confidently, improving customer interactions and identifying sustainable financing opportunities.

Type Learning
Time Weeks

Skills

Best Practice Implementation
Consultative engagement
Decarbonisation strategies
Effective Communication
Regulatory insights
Risk Assessment
Sustainability
Sustainable financing

Earning Criteria

Learning Journey: Five-week, facilitator-led learning to national audience collaborating in shared locations. Action Learning Project: Working in teams, participants prepared a customer briefing outlining sustainability risks and opportunities relevant to their sector. Teams presented this briefing and responded to challenging questions and concerns from other SMEs and participants, acting in the role of customers.