Customer Centricity Certificate

Customer Centricity Certificate

Issued by USF Office of Microcredentials

Earners of the Customer-Centricity certificate, offered by the University of South Florida Muma College of Business M3 Center in partnership with Almenta International, gain a solid core of integrated concepts for creating a culture that values customer and stakeholder relationships for sustained organizational excellence. The certificate program was divided into 8 modules.

Skills

  • Customer Centricity
  • Customer Culture
  • Customer Experience
  • Customer Loyalty
  • Customer Management
  • Customer Retention
  • Customer Satisfaction
  • Customer Value Development
  • Leadership
  • Voice Of Customer

Earning Criteria

  • Earners of this badge must complete the USF Muma College of Business and Customer Centricity Foundations course (20 hours)
  • Testing after each module ensures comprehension of critical lesson material. A score of 70% or above on quizzes constitutes a passing grade. Continuing Education Units (CEU's) 2.0.