IT Student Helpdesk 1

Issued by UW Bothell

The earner of this badge is familiar with basic computer support and services offered by UWB IT, Learning Technologies, and UW Seattle IT. The earner can identify ESDT tickets, knows what kinds of software are available, can state the basic services and distinguish account types, and is able to add printers, edit and laminate tags and generally deploy and reconnect equipment. Additionally, the earner is capable of assisting with North Creek Event Center setups and Commons event setups.

Skills

Computer Support
Critical Thinking
Customer Support
Help Desk
Problem Solving
Technical Support

Earning Criteria

Be a student employee of UWB IT.
IT Student Helpdesk Preliminary
Demonstrate enhanced competencies through supervision and observation.
Co-curricular badges are given to students by an Office or Department, at the University of Washington Bothell, and are not part of student’s official academic transcript.