IT Student Helpdesk 3

Issued by UW Bothell

The earner of this badge has acquired intermediate computing and tech support skills such as backing up a user profile, using Ghost/Altiris, creating a remote user using device manager in Windows, and conducting basic network troubleshooting. The earner has administrative access and is able to create and edit documentation as well as perform circulating inventory.

Skills

Computer Support
Critical Thinking
Customer Support
Help Desk
Problem Solving
Technical Support
Troubleshooting

Earning Criteria

Be a student employee of UWB IT.
IT Student Helpdesk 2
Demonstrate enhanced competencies through supervision and observation.
Co-curricular badges are given to students by an Office or Department, at the University of Washington Bothell, and are not part of student’s official academic transcript.