IT Student Helpdesk 4

Issued by UW Bothell

The earner of this badge has acquired an advanced knowledge of computing and tech support procedures such as flushing and registering a DNA, understanding when updates occur, knowing how to connect HDDs externally for diagnostic purposes, knowing BIOS and asset configurations, and knowing how and when to use certain diagnostic tools. Some of those specific tools include Dell Diagnostics, MemTest, chkdsk, sfc, SMART query, CCleaner and AVG Rescue.

Skills

Computer Support
Critical Thinking
Customer Support
Help Desk
Problem Solving
Technical Support
Troubleshooting

Earning Criteria

Be a student employee of UWB IT.
IT Student Helpdesk 3
Demonstrate enhanced competencies through supervision and observation.
Co-curricular badges are given to students by an Office or Department, at the University of Washington Bothell, and are not part of student’s official academic transcript.