Verint Interactions (AQM/QM/PM) - Premise
  • Type Certification
  • Level Foundational
  • Time Weeks
  • Cost Free
Additional Details

Verint Interactions (AQM/QM/PM) - Premise

Issued by Verint

Verint® Quality Management™ is part of a patent-protected portfolio of solutions that enables the world’s most iconic brands to efficiently connect work, data, and experiences to build enduring customer relationships. It can give your agents the tools they need to provide exceptional service. After completing the online curriculum the partner will have learned to install and configure Verint Interactions (AQM/QM/PM) in an on-premise environment.

  • Type Certification
  • Level Foundational
  • Time Weeks
  • Cost Free
Additional Details

Skills

  • Automated Quality
  • Contact Center Software
  • Performance Management
  • Quality Management
  • Software
  • Software Deployment
  • Verint
  • WFE

Earning Criteria

  • Badge holder has completed the core curriculum for implementing Verint Interactions (AQM/QM/PM) in a premise environment. The curriculum consists of online classes, documentation, videos, and hands on labs that allow the partner engineering professional to work their own pace, pause/resume and revisit topics.