Verint Masterclass - Enabling the Workforce with Bots
  • Type Validation
  • Level Foundational
  • Time Hours
  • Cost Free

Verint Masterclass - Enabling the Workforce with Bots

Issued by Verint

By now, you’ve realized the important role that AI can play in bettering your CX processes. The problem, however, is that you can’t just throw AI into your operations and expect results. Rather, you need to deploy the right bots for the right task, and that includes finding the right automated solutions that can have a positive impact on employee productivity.

  • Type Validation
  • Level Foundational
  • Time Hours
  • Cost Free

Skills

  • Artificial Intelligence Systems
  • Bot
  • Cloud
  • Contact Center Software
  • Customer Experience Improvement
  • Verint
  • Workforce Management

Earning Criteria

  • Limited to Verint partners and customers In this masterclass, Verint experts will show you how—when done correctly—adding bots to the workforce can augment your human workforce to ultimately lead to better CX outcomes. These experts will provide real-life examples of how bots can be seamlessly integrated into workflows and continuously trained on customer-engagement data. You’ll walk away from this class with a solid understanding of how bots can become awesome new coworkers