Verint Masterclass - Open Contact Center Strategy
  • Type Validation
  • Level Foundational
  • Time Hours
  • Cost Free

Verint Masterclass - Open Contact Center Strategy

Issued by Verint

What do we mean when we talk about an “open” contact center as a service (CCaaS)? And why are contact centers around the globe increasingly embracing this openness? In this masterclass, Verint experts discuss the importance of moving beyond legacy telephony-based CCaaS solutions that only promise a simple approach to manage the contact center.

  • Type Validation
  • Level Foundational
  • Time Hours
  • Cost Free

Skills

  • CCaaS
  • Cloud
  • Contact Center Software
  • Open Platform
  • Verint

Earning Criteria

  • Limited to Verint partners and customers, course objectives include learning how older solutions were built with a singular focus on handling phone interactions, while capabilities around analytics, workforce management, and digital engagement were often bolted on as an afterthought. Learners will also gain visibility into how to access engagement data to understand how the contact center is performing.