- Type Certification
- Level Intermediate
- Time Hours
- Cost Free
Verint Real Time Agent Assist - Presales
Issued by
Verint
Verint® Real-Time Agent Assist™ is an innovative solution that analyzes calls and desktop activities in real time and can automatically identify opportunities to guide interactions toward better outcomes for your customers and organization. When certain criteria are met, employees receive automated assistance and guidance in a centralized notification center. After completing the online curriculum the partner will have learned the overall function and value and typical use cases for Verint RTAA.
- Type Certification
- Level Intermediate
- Time Hours
- Cost Free
Skills
- Cloud Technologies
- Presales
- Real Time Agent Assist
- Software
- Verint
- WFE
Earning Criteria
-
Badge holder has completed the foundational curriculum for introducing partner presales professionals to Verint Real-Time Agent Assist (RTAA) and passed an assessment with at least 75% success. The curriculum consists of online classes and videos that allow the partner presales professional to work their own pace, pause/resume and revisit topics.