Verint Real-Time Agent Assist (RTAA) - Sales
  • Type Validation
  • Level Foundational
  • Time Hours
  • Cost Free
Additional Details

Verint Real-Time Agent Assist (RTAA) - Sales

Issued by Verint

Verint® Real-Time Agent Assist™ is an innovative solution that analyzes calls and desktop activities in real time and can automatically identify opportunities to guide interactions toward better outcomes for your customers and organization. When certain criteria are met, employees receive automated assistance and guidance in a centralized notification center. After completing the online curriculum the partner will have learned the overall function and value and typical use cases for Verint RTAA.

  • Type Validation
  • Level Foundational
  • Time Hours
  • Cost Free
Additional Details

Skills

  • Cloud Sales
  • Cloud Technologies
  • Real Time Agent Assist
  • Sales Principles
  • Software
  • Verint
  • WFE

Earning Criteria

  • Badge holder has completed the foundational curriculum for introducing partner sales professionals to Verint Real-Time Agent Assist (RTAA) and passed an assessment with at least 80% success. The curriculum consists of online classes and videos that allow the partner sales professional to work their own pace, pause/resume and revisit topics.