Verint Workforce Management - Presales
  • Type Certification
  • Level Intermediate
  • Time Days
  • Cost Free
Additional Details

Verint Workforce Management - Presales

Issued by Verint

Verint® Workforce Management™ is part of a patent-protected portfolio of cloud solutions that enables the world’s most iconic brands to efficiently connect work, data, and experiences to build enduring customer relationships. It simplifies the complex task of hiring, forecasting, and scheduling, even at scale and with complex scheduling rules. After completing the online curriculum the partner will have learned the overall function and value and typical use cases for Verint Workforce Management.

  • Type Certification
  • Level Intermediate
  • Time Days
  • Cost Free
Additional Details

Skills

  • Call Center Technology
  • Cloud Technologies
  • Contact Center Software
  • Presales
  • Verint
  • WFE
  • WFM
  • Workforce Management

Earning Criteria

  • Badge holder has completed the comprehensive curriculum for partner presales professionals to have a working comprehension of Verint Workforce Management and passed an assesment with at least 75% success. The curriculum consists of online classes and videos that allow the partner presales professional to work their own pace, pause/resume and revisit topics.