Customer Service Manager (ANZSCO 149212)
Issued by
VETASSESS
The earner of this badge has been assessed as having met the qualification and employment criteria required to be a Customer Service Manager - ANZSCO 149212. This person has an AQF equivalent Bachelor Degree and at least one year of relevant professional experience.
- Type Validation
- Cost Paid
Skills
- After-sales Support
- Communication skills
- Complaint Management
- Customer Experience
- Customer Satisfaction Management
- Customer Service
- Customer Service Frameworks
- Customer Service Policy Development
- Customer Service Standards
- Feedback Management
- Organisational Planning
- Problem Solving
- Quality Improvement
- Quality Management
- Refund Management
- Staff Training
- Stakeholder Management
- Understanding Customer Needs