ITIL 4: Strategic Leader (SL)

Issued by Technology & Leadership Center at Washington University in St. Louis

ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.

Type Learning
Level Intermediate
Time Months

Additional Details

Skills

Change Management
Change Management Support.
Continuous Improvement
Digital Service Management
ITIL 4 Concepts
ITIL 4 Structure
ITIL 4 Terminology
ITIL Guiding Principles
Organizational Change Management
Service Management
Strategic Planning

Earning Criteria

ITIL 4 Foundation
ITIL Strategist: Direct, Plan and Improve
ITIL Leader: Digital and IT Strategy