Customer Service Microcredential

Issued by Division of Workforce Development and Continuing Education at Kingsborough Community College, CUNY

Earners of this badge will have demonstrated skills, techniques, and best practices for providing excellent customer service. Students develop customer service competencies to increase efficiency, for professional careers in customer service.

Type Learning
Level Foundational
Time Weeks

Skills

Collaboration
Communication
CRM
Decision Making
Digital Communications
Emotional Intelligence
Empathy
Prioritizing
Problem Solving

Earning Criteria

Students gain a working knowledge of effective communication and develop a keen understanding of interactions through verbal and written communication that drives customer success.
Students will increase competency in managing customer relations through developing skills in conflict resolution and empathy building, through various applications that effectively improve customer relations and interactions.