![Customer Service Microcredential](https://images.credly.com/images/20187944-dff2-4a28-b065-ea1a7a2326ec/image.png)
- Type Learning
- Level Foundational
- Time Weeks
Customer Service Microcredential
Earners of this badge will have demonstrated skills, techniques, and best practices for providing excellent customer service. Students develop customer service competencies to increase efficiency, for professional careers in customer service.
- Type Learning
- Level Foundational
- Time Weeks
Skills
Earning Criteria
-
Students gain a working knowledge of effective communication and develop a keen understanding of interactions through verbal and written communication that drives customer success.
-
Students will increase competency in managing customer relations through developing skills in conflict resolution and empathy building, through various applications that effectively improve customer relations and interactions.