- Type Experience
- Level Foundational
Level 1 IT Support
Issued by
Wyndham Tech School
As a result of completing our Level 1 IT Helpdesk Support course, the students will acquire the necessary skills and knowledge to perform the following tasks.
- Type Experience
- Level Foundational
Earning Criteria
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How to install, configure and optimise a Windows 10 Operating System
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How to clearly communicate and document solutions to a range of common ICT problems
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How to backup, protect and secure stand-alone and networked client-server environments
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How to assist with the protection and lawful use of intellectual property (IP) as well as identify, and abide by, the ethics and privacy policies of an ICT Organisation
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How to securely manage personally identifiable information (PII) and workplace information
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How to identify, record, prioritise and resolve client ICT support activities in line with the procedures of a specific ICT organisation