- Type Validation
- Level Foundational
- Time Months
- Cost Paid
BUS 201: Introduction to Customer Service
Issued by
Year Up
Students develop the skills necessary to be a successful and effective customer service provider; explore customer service situations and develop an attitude of superior customer service; understand fundamentals of customer service, describe ideal characteristics of good customer relations, and apply them to realistic scenarios; develop and demonstrate proper use of grammar, spelling and punctuation; and identify how one can understand and provide good customer service.
- Type Validation
- Level Foundational
- Time Months
- Cost Paid
Skills
Earning Criteria
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The methods of assessment include quizzes, examinations, written papers, case studies, presentations, performance rubrics (checklists), and group projects with a minimum passing score of 70 percent.
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The methods of instruction include audiovisual materials, practical exercises, discussion, case studies, learner presentations, classroom exercises, lecture, and computer-based training.