BUS 201: Introduction to Customer Service (v.3)
Issued by
Year Up
The course objective is to develop the skills necessary to be a success and effective customer service provider; explore various customer service situations and develops an attitude of superior customer service; understand fundamentals of customer service, describe ideal characteristics of good customer relations, and apply them to realistic scenarios; and more.
Additional DetailsEarning Criteria
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The methods of assessment include case studies, written papers, examinations, presentations, quizzes, performance rubrics/checklists, with a minimum passing score of 70%.
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Instructional strategies include: audio visual materials, case studies, discussion, computer-based training, practical exercises, learner presentations, lectures, classroom exercise.
Endorsements
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American Council on Education
This credential has been successfully evaluated by the American Council on Education for college credit. It is recommended for a total of 3 college credits. For more information about ACE Learning Evaluations, visit www.acenet.edu. -
American Council on Education
3 semester hours in introduction to customer service in the lower-division undergraduate category