BUS 203: Advanced Customer Service Skills
Issued by
Year Up
Students develop skills in verbal and non-verbal communication, positive attitudes, listening, professional telecommunication techniques and conflict management; demonstrate how to perform advanced customer service by adding, changing and observing; analyze customer needs and how to effectively achieve customer satisfaction through face-to-face, telephone and electronic contact; and utilize telecommunication skills, technical skills, and various tools to make customer service connections.
- Type Validation
- Level Foundational
- Time Months
- Cost Paid
Skills
Earning Criteria
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The methods of assessment include quizzes, examinations, written papers, case studies, presentations, performance rubrics (checklists), and group projects with a minimum passing score of 70 percent.
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The methods of instruction include audiovisual materials, practical exercises, discussion, case studies, learner presentations, classroom exercises, lecture, and computer-based training.