BUS 206: Sales Communication
Issued by
Year Up
The course objective is to develop key habits for communicating effectively with customers. The general course topics include building self-awareness; building rapport; knowing your customer; customer communication techniques; and dealing with dissatisfied customers and difficult sales scenarios.
- Type Validation
- Level Foundational
- Time Months
Skills
Earning Criteria
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The methods of assessment include quizzes, case studies, examinations, presentations, written papers, performance rubrics (checklists), and group projects with a minimum passing score of 70 percent.
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The methods of instruction include audio visual materials, case studies, laboratory, practical exercises, learner presentations, lecture, discussion, classroom exercise, and computer-based training.