YSU IT Pre-Apprenticeship Certificate, IT Support
Issued by
Youngstown State University
The YSU IT Pre-apprenticeship, IT Support is a training program designed to prepare individuals without any prior knowledge or experience with the minimum professional and technical skills needed for consideration into an apprenticeship program. This pathway provides students with the basic understanding of customer service processes, procedures and essentials for success. Additionally, students will learn foundational knowledge of computer hardware basics, mobile devices, networking & OS.
- Type Learning
- Level Foundational
Skills
- Anti-Harrassment
- Collaborate Effectively
- Computer Hardware
- Customer Service
- Dealing with Irrational Customers and Escalating Complaints
- Hardware and Network Troubleshooting
- Interpersonal Skills
- Modern Windows Deployment, Configuration, and Management
- Networking Concepts and Protocols
- Network Troubleshooting And Tools
- Operating Systems
- Present With Purpose
- Understanding Customer Service Processes and Procedures
Earning Criteria
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To earn this badge: Complete the YSU IT Pre-Apprenticeship Certificate, IT Support course offered by YSU.