- Type Certification
Gustav Käser Consulting & Sales Training
Issued by
Zurich Insurance
This training is aimed at customer advisors who want to deepen, systematise and professionalise their sales skills and serve their customers more professionally. Earners of this badge are supported in their attitude, behaviour & impact towards customers in a benefit-oriented sales conversation. They have a basic understanding of advanced sales methods, human behaviour & recognise different personality types. This supports them in successful sales communication and building sincere relationships.
- Type Certification
Skills
- Access and handling of different Personality Types
- Activating listening
- Communication on eye-level
- Conducting systematic Sales Conversations
- DNA of communication
- Handling critical conversations
- Motivational Need analysis
- Negotiation and Closing
- Power of solution oriented questioning
- Self-Awareness
- Understanding Human Behaviours
Earning Criteria
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This certification requires active participation in the Gustav Käser Sales Training Program, which includes assessment, presence training, and coaching sessions.