ITIL® 4 Drive Stakeholder Value (DSV)
  • Type Certification

ITIL® 4 Drive Stakeholder Value (DSV)

Issued by Zurich Insurance

Certified ITIL®4 Drive Stakeholder Value specialists can efficiently onboard costumers and guide them through the ways in which services can co-create value by applying ITIL® 4 into IT Service Management. The learner understands how to co-create value with stakeholders by fostering a service mindset and nurturing user communities and how to build trusted relationships to target stakeholders with the right services and value propositions.

  • Type Certification

Skills

  • Building Trusting Relationships
  • Customer Journey Methodology
  • Design Thinking
  • IT Service Management
  • Stakeholder Management

Earning Criteria

  • ITIL® 4 Drive Stakeholder Value certification requirements: 1) Completion of the ITIL® 4 Drive Stakeholder Value training session 2) Take the ITIL® 4 Drive Stakeholder Value Certification exam 3) Pass the exam with the 70% or higher