ITIL® 4 Managing Professional Transition

Issued by Zurich Insurance

Certified ITIL®4 Managing Professional Transition specialists demonstrate sufficient understanding of the new ITIL 4 Foundation concepts and definitions how they can be practically applied. The learner understands the key elements from each one of the four ITIL Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve, as well as ITIL 4 Foundation.

Type Certification

Skills

Continual Improvement
Customer Experience
IT Service Management
Problem Management
User Experience

Earning Criteria

ITIL® 4 Managing Professional Transition certification requirements: 1) Completion of the ITIL® 4 Managing Professional Transition training session 2) Take the ITIL® 4 Managing Professional Transition Certification exam 3) Pass the exam with the 70% or higher