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Billing and Refund Policy

Effective January 1, 2015

Billing

The core Credly experience is free, and Credly members -- including all earners of credit and badges -- enjoy the service at no charge. In addition, we offer annual subscriptions for Verified Pro Issuer Plans. You’re automatically charged once a year for an annual Pro subscription. You can update your billing information, or downgrade your account to Free at any time.

Canceling or Downgrading Annual Plans

You may cancel an annual Pro subscription plan at any time, but we do not provide refunds for any unused portion of annual billing plans. For example, if your annual Pro subscription began on January 1st, and you cancel on October 15th of the same year, we will cancel your Pro account as of the date your cancellation request is received, you will not be billed on the subsequent January 1 for a renewal, and no refund will be provided for the period from October 15-December 31.

The only exception to this is a refund requested within the first thirty days of the purchase of an annual plan. To request a refund within 30 days, please send a note to support@credly.com with the following details: (a) name on account; and (b) your Credly account's primary email address.

Changes take effect immediately

When you are upgrading, downgrading, canceling or changing your account, the changes to your account level and features take effect immediately. Keep this in mind, especially when deciding to downgrade or cancel your plan.

Verification

If you have upgraded to a plan that includes Verification, visit the Account Settings area of the site while logged in, and then look for the "Verification" menu item on the left. You can also simply visit https://credly.com/verification. Follow the on-screen instructions to initiate the Verification process.

Verifications are renewable annually, so if you downgrade to a free plan your verification will be valid until the anniversary of your last paid plan which included verifications. To re-establish your verified status you must purchase the “Basic” plan or another that includes Verification.

Refunds

In an event any item is or becomes eligible for a refund, the refund will be issued to the method of original payment. A refund may take up to 30-45 days to appear as a credit to your account.

Timing

It may take up to a few days for Credly to process your cancellation or plan change, but all cancellations and changes will be effective as of the date that Credly receives your change request.

Policy Changes

Credly may periodically amend this policy for any reason. Please review this policy periodically. Also note that in the event there is a discrepancy between this policy and the Credly Terms of Service, the Credly Terms of Service will prevail.

Contact

If you have any billing questions or suggestions about this policy, feel free to email support@credly.com or call us Monday through Friday from 9:30 AM to 6:30 PM (Eastern time) at 1-800-841-5890.